Plan subscribers may cancel at any time by calling (888) 705-7171 or contacting Altice at: 1111 Stewart Avenue, Bethpage, NY 11714, Attn: Service Protection.
How do I cancel optimum service?
To cancel your Optimum cable service and recurring payments:
- Call customer service on (855) 276-5255.
- Ask to speak with a representative.
- Provide them with your account number and customer information.
- Request cancellation of your cable service.
- You will receive a confirmation letter or email.
What is service protection?
The Service Protection Plan is an optional Plan that covers the customer for service calls that require repair to inside wiring*. Inside wiring includes the cable, data and telephone lines used to provide the WOW!
Can I downgrade my optimum service online?
In general, no. Optimum and Altice don’t offer the option to cancel Optimum online. Optimum’s website doesn’t have a button in your account to let you cancel at all. Optimum Live Chat will let you message with an Optimum agent.
How much is the cancellation fee for optimum?
Cable, satellite, and fiber TV early termination fees
|Company||Fee||Cancellation contact #|
|Cox Internet||Up to $120||1 (866) 961-0027|
|DIRECTV||A prorated early-termination fee of up to $20/mo. left on contract||1 (800-531-5000|
|DISH||$20 per month remaining on contract||1 (888) 283-2309|
|Optimum Internet||$0 (no contract)||1 (866) 200-7273|
How long do I have to return my Optimum equipment?
Any unopened Altice Amplifys can be returned within 14 days of the date of purchase to an Optimum store with your original receipt. Purchased devices are not eligible to be returned online.
How do I return my Optimum cable box?
Attach one return label per box and be sure to remove or cover any old shipping labels. Drop off the box. Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. Do not use a FedEx Drop Box.
Do you have to pay for an Xfinity technician?
Comcast does not charge for service appointments to repair Comcast-owned facilities or equipment rented to you by Comcast. However, charges may apply for service appointments when the source of your service problem is not Comcast-owned facilities or equipment rented to you by Comcast.
What is Assurant protection plan?
Assurant’s service protection is an appliance warranty program you can purchase for appliances when buying a home. It extends the life of a manufacturer’s warranty, covering functional parts and labor after the warranty expires.
What is xfinity pocket geek?
What is the Pocket Geek® Mobile by Assurant® app? It’s an easy-to-use application that helps solve technical issues with unlimited live technical support and optimize device performance. It also provides more information about your service fees and deductibles, claim filing, and coverage documents.
Does Optimum give senior citizen discount?
Optimum by Altice USA offers a 10% monthly discount on basic cable for seniors who qualify. To qualify, you must: Be 62 or older. If single, make $24,432 or less a year, and if married, make $29,956 or less a year.
Why did my Optimum bill go up 2021?
A spokesperson for Altice said that the company notified customers of the change through their billing statement and capped the increases to “ensure that no one customer was overly impacted.” The price hikes are due to the “rising cost of programming, which continues to impact pay-tv pricing industrywide,” the …
What is the cheapest Optimum package?
Optimum triple play offers
|Optimum package||Starting monthly price||Channels|
|Optimum Core TV + Optimum 300 + Phone||$84.99/mo.||220+|
|Optimum Select TV + Optimum 200 + Phone||$89.99/mo.||340+|
|Optimum Core TV + Optimum 400 + Phone||$94.99/mo.||220+|
|Optimum Select TV + Optimum 300 + Phone||$99.99/mo.||340+|
Can I put my Optimum account on hold?
Pausing Optimum service
You won’t have to pay your full bill during each billing period, but you’ll still have to pay a small monthly fee while your service is paused. But you can resume enjoying your Optimum bundle when you get back.
How do I speak to an Optimum representative?
Please call 855-267-8468 to speak to an Optimum representative.
Is Verizon better than Optimum?
Overall, Verizon outranked Optimum in our annual customer satisfaction survey with an overall satisfaction score of 3.8 versus Optimum’s lower 3.5 score. Verizon also outranked Optimum when customers were asked about their internet speed, price, reliability, and customer service.