The information we ask for might include date of birth, address, and mother’s maiden name. We will also ask for two digits from your personal HSBC security number.
What details will HSBC ask for?
ask you to give confidential or security information (such as your online banking details, passwords, account numbers or PINs) include instructions to reply, or verify your account – like completing a form attached to the email.
Why does HSBC need personal information?
HSBC Safeguard is a series of initiatives that safeguard your hard-earned money and savings from financial crime and fraud. To do this we need to ensure the information we have about you is correct, so we will: review all our customer accounts to check we have all the details we need.
How do I change my security question HSBC?
1 Choose the ‘Reset security details’ button on the bottom right 2 You’ll be asked a set of security questions to make sure it’s you 3 A security code will be sent to your Secure Key 4 Type in your security code on screen when asked 5 Create new log on details and you’re all set!
How do I unlock my HSBC online banking?
Go to the online banking log on page, locate the security code field and then select the ‘forgot PIN’ link. From there, enter the answers to your security questions, enter the unlock code from your device and follow the onscreen instructions to create a new PIN.
Do HSBC ask for details over the phone?
People are being warned about a scam where fraudsters are claiming to be from HSBC. Scammers are using the phone number 0345 013 0163 and during the call, asked for the call taker’s sort code and account number.
Does HSBC do text alerts?
HSBC will use short code 97808 to send you SMS alerts when we have detected potential fraudulent transactions on your HSBC credit and/or debit card account(s). SMS alerts will be sent to the mobile phone number we have on file for you.
Is HSBC secure?
When you bank online with HSBC, you’re protected by our global security network and by advanced security technology.
What does HSBC alert mean?
HSBC is among a number of banks which scammers are purporting to be from in an attempt to gain access to members of the public’s personal information and banking details, sparking a fresh scam warning to be released.
Can you have HSBC on two phones?
Can two people use the same phone as their Digital Security Devices? No. For security reasons, your Digital Security Device can only be registered to one phone at a time, and only one Digital Security Device can be registered to any one smartphone.
What is a HSBC Digital Secure Key?
Digital Secure Key, a function of the HSBC Mobile Banking application, is a one-time password generation application which strengthens your security in accessing HSBC Bank Retail Internet Banking and Mobile Banking.
How do I get a secure code HSBC?
Open the HSBC Mobile Banking app on your phone and select Generate Security Code. Select Re-authentication security code. Password option – Enter your Digital Security Device passcode and select Generate code.
Why does my HSBC Secure Key says Fail 1?
If you enter an incorrect PIN, you will see the message ‘FAIL 1’. Press the green button to enter your PIN again. You will have three attempts to enter your PIN correctly. Your Secure Key will remember the number of failed attempts you have made.
What do you do if your HSBC Secure Key stops working?
If you’ve lost your Secure Key, call 03456 002 290 so we can deactivate it. You can then either upgrade to a Digital Secure Key or order a replacement. If you can still use it, you can order a new physical Secure Key using Chat. Just log on to online banking and select the Chat tab.